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OUR SERVICES
Lifecycle maintenance & support
An AED is a 7-to-10-year investment — but only if consumables are tracked, replaced on time, and readiness verified. We handle the full lifecycle.
THE QUIET RISK
Most AED failures aren't equipment failures — they're maintenance failures
Pads expire every 2 years. Batteries last 5–7 years. Self-test alerts can be missed. Studies show 1 in 4 AEDs deployed in a real emergency had at least one preventable issue.
WHAT'S COVERED
Everything your AED needs to stay rescue-ready
Consumable tracking
Track every pad & battery expiry
Annual inspection
Physical check, written report
Post-rescue support
Pads replaced, back in 48hrs ⚠
Digital fleet tracking
Multi-unit records ⚠
SERVICE SCHEDULE
A predictable rhythm of care
Every month ⚠
Self-check by your staff — 30-second checklist
Every 12 months ⚠
On-site readiness inspection — written report
Every 2 years
Pad replacement (brochure-stated shelf life)
Every 5 / 7 years
Battery — 5yr DBP-1400, 7yr DBP-2800 (brochure-stated)
After any use ⚠
Pad replacement + inspection within 48 hours
FAQ
Common questions
Do you maintain AEDs that weren't supplied by Starlight?
In most cases, yes — particularly for Defibtech Lifeline units. For other AED brands, contact us first; we’ll confirm whether we can source genuine consumables for your specific model. Using compatible genuine parts is critical for warranty and MDA compliance.
How much does maintenance cost?
Maintenance is quoted per unit, per year, based on the service components you choose (annual inspection only, consumable tracking only, or the full lifecycle plan). For fleets of 3 or more units, bulk pricing applies. WhatsApp us for a quote tailored to your facility.
What happens if I miss a pad or battery replacement date?
With our service in place, you won’t — we track the dates and contact you in advance. If you’re outside our service plan and an item has expired, the AED may still function but expired pads can compromise adhesion and signal quality. We strongly recommend replacement immediately.
How do I know when my AED needs attention?
The Lifeline AED runs an automatic daily, weekly, monthly and quarterly self-test, and a visible status indicator on the unit shows readiness. If the indicator turns red or the unit beeps, contact us immediately.
Do you maintain AEDs outside Klang Valley?
Yes. We service AEDs across West Malaysia, East Malaysia, Sabah and Sarawak. For locations outside Klang Valley, annual inspections are scheduled in batches and a small logistics fee may apply.
What if my AED has been used in a real emergency?
Contact us immediately on WhatsApp. We inspect the unit, replace the used pads, download the event data (if your unit has audio storage), and have the AED back in service typically within 48 hours. We also offer post-incident debriefing for your response team if needed.
Don't let an expired pad cost a life
Tailored plans for single units or multi-site fleets.